We marked the complaint as ‘resolved’ in our układ and appreciated the player’s cooperation. The player from Poland requested a withdrawal less than two weeks prior to submitting this complaint. Unfortunately, the casino voided his balance apart from the original deposit and suspended his account with the explanation that he had a duplicate account. The player admitted his mąż had her own account in the casino. Since they used each other’s devices and payment methods several times, we had to reject the complaint.
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When he tried owo use it a month later, the casino informed him that the premia has expired. We decided jest to reject this complaint because we couldn’t force the casino owo return an expired bonus and the player had more than enough time jest to play with it. The player from Australia has not passed the verification process.
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